At Excel India Publishers, we are committed to providing quality publishing services. However, we understand that there may be circumstances where cancellations and refunds are necessary. This Cancellation and Refund Policy outlines the conditions under which you can request a cancellation and how refunds are processed. Please read this policy carefully before using our services.

1. Cancellation Requests

You may request a cancellation of our services under the following conditions:

  • Before Service Commencement: If you have placed an order for publishing services but the process (such as formatting, editing, or printing) has not yet commenced, you may request a cancellation. In such cases, we will process the cancellation and issue a refund in accordance with our refund policy.
  • During Service Commencement: If our services have already begun (e.g., editing or production has started), cancellation requests may still be considered. However, any work already completed will be deducted from the total refund amount. The exact refund will depend on the stage of the project at the time of cancellation.
  • Non-refundable Services: Certain services, such as urgent requests, special customizations, or final-stage publications, may not be eligible for cancellation or refunds once work has commenced. We will inform you about such non-refundable services at the time of your order.

2. Refund Process

Once a cancellation request has been approved, Excel India Publishers will initiate the refund process. The refund will be issued within 5-7 working days from the date of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method or financial institution.

3. Eligibility for Refund

Refunds are subject to the following conditions:

  • Full Refund: A full refund will be granted if the cancellation is requested before any work has commenced. In such cases, we will issue the refund without any deductions.
  • Partial Refund: If work has already begun, a partial refund will be granted based on the extent of work completed. The exact refund amount will be calculated by deducting the cost of services already rendered, such as formatting, editing, or initial production.
  • No Refund: In cases where the publication has already been completed or delivered, no refund will be issued. Additionally, non-refundable services like custom printing, digital media creation, or specialized orders are not eligible for refunds.

4. Refund Method

Refunds will be issued using the original payment method. For example:

  • If you paid via credit card, the refund will be processed back to the same card.
  • If you paid via bank transfer, the refund will be sent to the same account.

We will provide you with a confirmation of the refund process once it has been initiated, along with any reference numbers or transaction IDs as applicable.

5. Exceptions to Cancellation and Refunds

In certain cases, cancellations and refunds may not be possible due to external factors. These include but are not limited to:

  • Technical Issues: If a service could not be completed due to unforeseen technical issues or force majeure events, we will work with you to find a suitable solution, including offering credit for future services.
  • Late Cancellation Requests: If a cancellation request is made after the project has been completed or near completion, we may not be able to honor the request.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our customer support team through one of the following channels:

Our team will review your request and notify you of the outcome within 2-3 business days. Once approved, refunds will be processed within 5-7 working days.

7. Changes to the Cancellation and Refund Policy

Excel India Publishers reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on our website and will take effect immediately. We encourage you to review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions or concerns regarding this cancellation and refund policy, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to this cancellation and refund policy.