At Excel India Publishers, we are committed to delivering high-quality products and services to our clients in a timely manner. This Shipping and Delivery Policy outlines the terms under which we process, ship, and deliver your orders, including physical copies of conference proceedings, publications, and other materials. Please read this policy carefully before placing an order with us.

1. Order Processing Time

Once your order is confirmed, we begin the processing phase, which typically takes 1-2 business days, depending on the nature of the service or product ordered. During this time, we ensure that all items are properly prepared for shipping, including quality checks, packaging, and necessary documentation.

For custom orders or large-volume print runs, processing times may vary. You will be informed of the estimated processing time before confirming your order.

2. Shipping Timeline

Once the order has been processed and is ready for shipment, delivery generally takes 4-5 working days within India. We strive to ensure that your order reaches you as quickly as possible. For international orders, shipping times may vary based on the destination country and chosen shipping method. We will provide estimated delivery times for international shipments at the time of placing your order.

3. Shipping Methods

We partner with trusted and reliable courier services to ensure that your order is delivered securely and on time. The specific courier service used will depend on the destination and type of order. Common shipping methods include:

  • Standard Shipping: Typically used for most orders within India, with an estimated delivery time of 4-5 working days.
  • Express Shipping: For urgent orders, we offer express shipping services at an additional cost. This option ensures faster delivery within 1-3 working days for domestic orders.
  • International Shipping: For clients outside India, we offer international shipping via reputable global courier services. Delivery times vary based on the destination but generally range from 7-14 business days.

4. Shipping Fees

Shipping fees vary depending on the weight, size, and destination of your order. The shipping cost will be calculated at checkout and will be displayed before you confirm your order.

For large-volume orders or international deliveries, shipping fees may be higher due to the size and weight of the package. We offer free shipping within India for certain bulk orders or promotional events. Please check our website for any ongoing offers.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with the tracking number and the name of the courier service used. You can track the status of your shipment using the tracking number provided. If you experience any issues with tracking or delivery, please contact our customer support team for assistance.

6. Delivery Address

Please ensure that the delivery address provided during the order process is accurate and complete. We are not responsible for delays or missed deliveries due to incorrect or incomplete address information. In case you need to update your shipping address, please contact us immediately. Address changes after the order has been dispatched may incur additional charges.

7. Delivery Issues

While we strive to ensure timely delivery, unforeseen circumstances such as natural disasters, strikes, or courier delays may affect the shipping timeline. In such cases, we will keep you informed and work with the courier service to resolve the issue as quickly as possible.

If you do not receive your order within the estimated delivery time, please reach out to our customer service team for assistance. We will investigate the issue and provide a resolution, whether that involves tracking the package, reshipping the order, or issuing a refund as appropriate.

8. International Shipping and Customs

For international orders, customs regulations in your country may affect the delivery time. Please note that any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. Excel India Publishers is not responsible for any customs-related delays or additional charges incurred.

9. Damaged or Lost Shipments

We take great care in packaging and shipping your order to ensure it arrives safely. However, if your package arrives damaged or if your order is lost during transit, please contact us immediately. We will work with the courier service to investigate the issue and, if necessary, arrange for a replacement or refund.

You may be required to provide photos of the damaged item or packaging to facilitate the claims process with the courier.

10. Contact Us

If you have any questions about our shipping and delivery policy, or if you experience any issues with your shipment, please contact our customer support team:

We are committed to providing excellent service and will do our best to ensure a smooth and timely delivery process for all your orders.

By placing an order with Excel India Publishers, you agree to the terms of this Shipping and Delivery Policy.